Last Updated: 25/01/2026
We want you to be happy with every purchase, and our policy outlines how returns work.
- Damaged Product Returns
If the product you receive arrives damaged, please contact us within 30 days of delivery by:
📧 Email: [Your Support Email]
📱 WhatsApp/Contact Number: [Your Number]
Send an image clearly showing the damage — this helps us review and process your return quickly.
- Return Eligibility
To be eligible for a return:
The product must be damaged upon arrival
You must submit a return request within 30 days of delivery
- Return Process
Once we receive your damage claim and photo/video proof:
We will review and confirm eligibility
If approved, we will share instructions to return the item
The return process typically takes up to 30 days from the date we confirm your return request
- Refunds
Refunds will be issued through the original payment method once we receive and inspect the returned item.
- Exceptions
Products that are not damaged are considered final sale unless otherwise specified (e.g., obvious transit damage).
- Shipping Costs
Unless otherwise stated, return shipping costs may apply and will be communicated before process begins.